About Wallet

FINX Wallet allows users to store and send BTC, ETH, EOS, FINX and USD.

Every FINX wallet user will have its own unique cryptocurrency address. All transactions will upload into the chain, users can check all the transactions on the relevant cryptocurrency explorer.

FINX token is built on top of the EOS chain.

Yes, FINX Wallet also supports USD fiat currency.

It is a faster, better and more secure version of Ethereum platform. The average speed of sending a token on the EOS chain is greater than ETH and BTC chains.

Currently no. But you can exchange FINX token at Bancor Network.

Yes, definitely!

You may Send, Receive, sell and withdraw the Supported Cryptocurrencies on our mobile app.

Meanwhile, we will be updating the app on a monthly basis, stay tuned for the latest feature releases.

 

Please check your junk/spam folder. If you encounter the same issue, please contact support team at support@finx.global

Please contact the support team at support@finx.global for technical support. For Android users, CLICK HERE FOR DOWNLOAD.

Upon signing to FINX Wallet app, please tap on

“Settings > Profile” to complete your KYC verifications.

Approval of KYC will take up to 3 working days to complete. 

For further information, please visit our user guide.

About Trading

Please contact support team at support@finx.global

Transaction timings – across the network – may vary due to a variety of reasons.

Some known reasons to have caused delays in Bitcoin (BTC) transactions are:

  1. Delays caused by a lack of Hash Power
  2. Delays caused by a lack of Scaling
  3. Delays caused by platform requirements

Each Cryptocurrency has its own set of resources to check on such matters such as

Etherscan.io – but not limited to – for Ethereum (ETH). We always recommend that you do as much research as possible before purchasing any Cryptocurrency as much like any other investments – you will be exposed to risk.

About Withdrawal

With FINX Wallet, users can choose to withdraw USD to their nominated bank account or FINX Global Card. Make sure you have completed your KYC verification in order to perform withdrawal. 

To learn more, please refer to our user guide.

Yes, here’s our daily withdrawal limit:

Minimum: USD$100

Maximum: USD$ 2,000

Please refer to our fee table stated on the website.

To perform a withdrawal transaction, first you will need to complete the profile verification (KYC) as required. Upon successful verification, you will be able to use our withdrawal services.

This may be due to your combined card limit exceeding MYR10,000. Please ensure the sum up of your card limit is within MYR10,000. In the event of your withdrawal request has been rejected, your funds will be refunded to your account in full, within 5 (FIVE) days from the date of your request.

In the event where any request or application to transfer funds or withdraw funds out of your account were denied, due to any legal and/or regulatory constraints in you country or due to any unexpected and/or unforeseeable circumstances, the said funds which failed to be transferred or withdrawn will be refunded to your account in full, within 5 (FIVE) days from the date of your request.

About Card

FINX Global Card, is a prepaid card which you can top-up MYR into. Funds must be loaded into the card prior to usage.

The card is a cashless payment instrument that allows you to purchase goods and services at all merchants worldwide. It also allows cash withdrawal at any of the Automated Teller Machines (ATM) that display your card scheme logo and/or PLUS logo.

Please refer to our fee table stated on the website.

Please refer to our fee table stated on the website.

The maximum card limit is RM10,000 at any one time. You can spend the amount that is preloaded in the card.

Please allow a maximum of (fourteen) 14 business days for your card to be delivered to your registered mailing address.

Upon receiving your physical card, please proceed to “Add Card” in your FINX Wallet. Subsequently, you may perform USD withdrawal to your card, which allows you to withdraw funds at any of the Automated Teller Machines (ATM) that display your card scheme logo and/or PLUS logo, shop online and PayWave at all merchants worldwide.

Please note that card design will be depending on the card stock availability from the card supplier/issuer.

Upon receiving your physical card, there will be an instruction guide in the product disclosure sheet. Please follow the instructions and be guided accordingly.

The daily cash withdrawal limit is RM2,990.00, subject to ATM’s notes disbursement capabilities.

Yes, you can. The card is a cashless payment instrument that allows you to purchase goods and services at all merchants worldwide.

Please contact Finexus Cards Sdn Bhd at +603 8318 3100 immediately to deactivate your Card.

Others

Yes. Please make sure you have entered the correct Wallet address, or it may cause your asset loss.

Here’s how to get FINX:

  1. Exchange from Bancor Network
  2. Buy from Bancor Network

iii. Or exchange from USD to FINX via FINX Wallet

To learn more, please refer to our user guide.

Here’s how to topup USD:

  1. Exchange from your token (BTC, ETH, EOS)
  2. Or you may top up from our website and pay via our easy payment system.

To learn more, please refer to our user guide.